Summary

Simplify is seeking ambitious, bright, caring, entrepreneurial and forward-thinking teamplayer. The Support team contributes to achieving excellent customer service and satisfaction, driving and managing good relations with customers and partners.

Description

Communicate and educate customers in using products and services.

Prepare, pack and ship products to customers.

Continuously improve customer experience for Simplify products and customer support processes.

Manage customer support channels and provide end-to-end technical support to customers.

Analyze and close customer issues and identify product defects, brainstorm with the Solutions team for product improvements and innovations.

Qualifications

Fresh graduates with Computing background are encouraged to apply.

Strong analytical and creative problem solving skills. Having a Design Thinking background is a plus.

Excellent communications and interpersonal skills, able to communicate in Bahasa Melayu, English and Mandarin.

Proactive self-starter, able to work independently and manage work autonomously.

Proficient in consumer electronics hardware and software troubleshooting.

About Simplify

Simplify operates the world’s leading Internet-sharing platform, hosting more than 70,000 community Wi-Fi worldwide. An award winning startup born straight out of MIT, Simplify builds the most powerful patented seamless connectivity technology and was ranked as one of the World's 50 Most Innovative Companies by Fast Company. The company aims to democratize Internet access and bring affordable Internet to everyone.